Privacy Policy

1 Introduction

This Privacy Policy ("Policy") sets out how VIP805 ("VIP805", "we", "us", "our") — the operator of the online gaming platform at https://vip805.click (the "Platform") — collects, uses, stores, and protects the personal data of individuals who access or use our services ("you", "User", "Player").

VIP805 is committed to handling your personal data responsibly and in a manner consistent with applicable data protection principles. We recognise the trust you place in us when you provide your information, and we take that responsibility seriously — both as a matter of legal obligation and as a core part of our commitment to transparency and fair dealing with every Malaysian player on our Platform.

This Policy applies to all data collected through the VIP805 website, mobile-optimised Platform, customer support channels, and any associated communications. It should be read together with our Terms & Conditions and Responsible Gambling Policy.

By registering an Account or using the Platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Policy, please do not access or use the Platform.

2 Definitions

For the purposes of this Policy, the following terms carry the meanings set out below:

• "Personal Data" means any information that relates to an identified or identifiable natural person — including name, email address, telephone number, identification documents, payment information, and online identifiers such as IP addresses.
• "Data Controller" means VIP805, the entity that determines the purposes and means by which Personal Data is processed.
• "Data Processor" means any third-party entity that processes Personal Data on behalf of VIP805 in accordance with written instructions and applicable data protection obligations.
• "Processing" means any operation performed on Personal Data, including collection, recording, storage, alteration, retrieval, disclosure, or deletion.
• "Consent" means any freely given, specific, informed, and unambiguous indication of agreement by which you signify acceptance of the processing of your Personal Data.
• "KYC Data" means identity verification documents and associated information collected during the Know Your Customer process, including government-issued identification, proof of address, and selfie verification materials.
• "Platform" means the VIP805 website and all associated services accessible at https://vip805.click.

3 Data We Collect

VIP805 collects the following categories of personal data from users of the Platform:

4 How We Collect Your Data

VIP805 collects personal data through the following channels and methods:

4.1 Direct Provision by You

The majority of personal data we hold is provided directly by you — at the point of Account registration, during the KYC verification process, when making deposits or withdrawals, when claiming bonuses or promotions, or when you contact our Support team via live chat or email.

4.2 Automated Collection

When you access and use the Platform, certain technical data is collected automatically through standard web technologies including cookies, session tokens, and server-side logging. This data includes your IP address, browser and device type, pages visited, time spent on the Platform, and referring URLs. This information is used primarily for security monitoring, fraud prevention, and Platform performance analytics.

4.3 Third-Party Payment Processors

When you make a deposit or withdrawal using services such as Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, Maybank, CIMB, Public Bank, or Hong Leong, your payment details are processed by the relevant payment service provider in accordance with their own privacy policies. VIP805 receives transaction confirmation data and associated identifiers but does not retain full payment credentials on its own systems.

4.4 Identity Verification Services

In connection with our KYC obligations, VIP805 may use third-party identity verification service providers to assist in verifying the authenticity of documents submitted by players. These providers operate under contractual data processing agreements with VIP805 and are bound by equivalent data protection obligations.

5 Purposes of Data Processing

VIP805 processes personal data for the following specific and documented purposes:

• Account Management: Creating, administering, and maintaining your VIP805 Player Account, including authentication, profile management, and account security.
• Identity Verification (KYC): Verifying your identity, age, and eligibility to use the Platform in compliance with applicable regulatory requirements and our internal anti-fraud controls.
• Payment Processing: Facilitating deposit and withdrawal transactions, verifying payment method ownership, and maintaining accurate financial records.
• Gameplay & Sportsbook Services: Operating the casino and sportsbook features of the Platform, recording wagers, settling bets, and maintaining accurate betting history records.
• Fraud Prevention & Security: Detecting, investigating, and preventing fraudulent transactions, unauthorised account access, multi-accounting, bonus abuse, and other prohibited conduct.
• Regulatory Compliance: Meeting applicable legal obligations including anti-money laundering (AML) requirements, record-keeping obligations, and responding to lawful requests from regulatory authorities.
• Responsible Gambling: Applying and managing responsible gambling tools requested by Players, including deposit limits, session limits, cooling-off periods, and self-exclusion, in accordance with our Responsible Gambling Policy.
• Customer Support: Responding to Player enquiries, resolving disputes, processing complaints, and providing assistance through live chat and email support channels.
• Platform Improvement: Analysing aggregated usage data and technical performance metrics to improve the Platform, fix bugs, and enhance the user experience.
• Marketing Communications: Sending promotional offers, bonus notifications, and platform updates to Players who have opted in to marketing communications. You may opt out at any time by contacting Support.

6 Legal Basis for Processing

VIP805 processes your personal data on one or more of the following lawful bases:

• Contractual Necessity: Processing is necessary to perform the contract between you and VIP805 — specifically, to operate your Account, process your bets, handle deposits and withdrawals, and deliver the Platform services you have registered to receive.
• Legal Obligation: Processing is required to comply with applicable legal and regulatory obligations, including identity verification (KYC), anti-money laundering (AML) record-keeping, and responses to lawful authority requests.
• Legitimate Interests: Processing is necessary for VIP805's legitimate interests in operating a secure and fraud-resistant platform, including fraud detection, security monitoring, and Platform performance analytics — provided those interests are not overridden by your rights and freedoms.
• Consent: Where processing is not otherwise required by contract or law — for example, in relation to direct marketing communications — VIP805 will rely on your express consent, which you may withdraw at any time without affecting the lawfulness of prior processing.

7 Data Sharing & Third Parties

VIP805 may share your personal data with the following categories of third parties, strictly for the purposes described in this Policy and subject to appropriate contractual safeguards:

7.1 Payment Service Providers

We share necessary transaction data with payment processors including Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, and the relevant bank services (Maybank, CIMB, Public Bank, Hong Leong) to facilitate the processing of deposits and withdrawals on your Account.

7.2 Identity Verification Partners

KYC documentation may be shared with trusted third-party identity verification service providers operating under data processing agreements with VIP805 for the sole purpose of verifying your identity and eligibility to use the Platform.

7.3 Game and Platform Technology Providers

Aggregated session and gameplay data may be shared with game studio integration partners for the purpose of game performance monitoring and regulatory audit purposes. No directly identifying personal data is shared for game delivery purposes beyond what is technically required.

7.4 Regulatory and Legal Authorities

VIP805 may disclose personal data to government agencies, regulators, law enforcement bodies, or courts where required to do so by applicable law, valid legal process, or where we believe in good faith that such disclosure is necessary to prevent fraud, protect the rights or safety of VIP805 or others, or fulfil a legal obligation.

7.5 Professional Advisors

We may share personal data with legal, accounting, auditing, or security advisors engaged by VIP805, subject to professional confidentiality obligations.

8 Data Retention

VIP805 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected or to comply with applicable legal retention obligations. Our general retention practices are as follows:

• Account & Registration Data: Retained for the duration of your active Account plus a minimum period following account closure, as required for regulatory and audit compliance.
• KYC & Identity Documents: Retained in accordance with applicable anti-money laundering regulations, which typically require retention for a period of five (5) to seven (7) years following the end of the customer relationship.
• Financial Transaction Records: Retained for a minimum of five (5) years following each transaction, in accordance with applicable financial record-keeping requirements.
• Gameplay & Betting History: Retained for a minimum of five (5) years for regulatory audit and dispute resolution purposes.
• Technical & Device Logs: Typically retained for twelve (12) months for security monitoring and fraud detection purposes, after which aggregated or anonymised data may be retained for longer periods.
• Support Communications: Retained for a minimum of two (2) years from the date of the final communication to support dispute resolution and quality assurance purposes.

Upon the expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with VIP805's internal data lifecycle procedures.

9 Cookies & Tracking Technologies

VIP805 uses cookies and similar tracking technologies to operate and improve the Platform. A cookie is a small text file placed on your device when you visit the Platform, which allows us to recognise your browser and remember certain information.

9.1 Types of Cookies Used

• Strictly Necessary Cookies: Essential for the basic operation of the Platform — including session management, authentication, and security functions. These cannot be disabled without impairing Platform functionality.
• Functional Cookies: Used to remember your preferences and settings (such as language preferences and responsible gambling limits you have set) to provide a more personalised experience.
• Analytics Cookies: Used to collect aggregated data about how users interact with the Platform, including pages visited, session durations, and error reports. This data helps us improve Platform performance. Analytics data is processed in aggregated or anonymised form where possible.
• Security Cookies: Used for fraud detection and prevention — for example, to identify unusual login patterns or suspicious device activity across sessions.

9.2 Managing Cookies

You can manage or restrict cookies through your browser settings. Note that disabling strictly necessary cookies may impair your ability to access certain features of the Platform. For full cookie management information, refer to the documentation provided by your specific browser.

10 Data Security

VIP805 implements a comprehensive range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• SSL-256 Encryption: All data transmitted between your device and the VIP805 Platform is encrypted using SSL/TLS protocols. This is indicated by the padlock icon in your browser's address bar on every page of the Platform.
• Encrypted Data Storage: Sensitive personal data — including passwords (stored as one-way hashes), payment identifiers, and KYC documents — is stored using industry-standard encryption at rest.
• Access Controls: Access to personal data within VIP805's systems is restricted on a strict need-to-know basis, with role-based access controls and multi-factor authentication required for all internal system access.
• Intrusion Detection: Our infrastructure is monitored continuously for security anomalies, unauthorised access attempts, and unusual activity patterns.
• Security Reviews: VIP805 conducts periodic reviews of our security practices and infrastructure to identify and address vulnerabilities.

Notwithstanding these measures, no data transmission over the internet or electronic storage system can be guaranteed to be completely secure. VIP805 cannot provide an absolute guarantee of security, but we take every reasonable precaution to protect your data. If you become aware of any security concern regarding your Account, please contact us immediately.

11 Your Data Rights

As a data subject, you hold the following rights with respect to your personal data held by VIP805. To exercise any of these rights, please contact us via live chat or email at [email protected]. We will respond to verified requests within a reasonable timeframe.

To submit a data rights request, please contact our Support team via live chat or email at [email protected]. We may need to verify your identity before processing the request. We aim to respond to all valid requests within thirty (30) calendar days.

12 Children's Privacy

If VIP805 becomes aware, at any point, that a person under the age of 21 has provided personal data or opened an Account on the Platform, we will immediately take steps to suspend the Account, delete the associated personal data where legally permissible, and return any deposited funds subject to verification.

If you are a parent or guardian and you believe that a minor in your care has accessed the Platform or provided personal data without authorisation, please contact us immediately at [email protected]. We will investigate and take appropriate action promptly.

VIP805 supports the use of parental control software to prevent minors from accessing gambling websites. We encourage all adults in Malaysia to ensure that appropriate safeguards are in place in shared household devices to prevent underage access to gambling content.

13 Updates to This Policy

VIP805 reserves the right to amend or update this Privacy Policy at any time to reflect changes in our data processing practices, applicable legal requirements, or Platform operations. The date of the most recent revision is displayed at the top of this page.

Where changes are material — that is, where they substantially affect how your personal data is collected or used — VIP805 will notify registered users via email to their registered address and/or by displaying a prominent notice on the Platform prior to the changes taking effect.

Your continued use of the Platform following the publication of an updated Privacy Policy constitutes your acknowledgement of the changes. If you do not agree with the updated Policy, you should cease using the Platform and contact Support to close your Account.

14 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data by VIP805, please contact us through the following channels:

• Email: [email protected] — please include "Privacy Request" in your subject line for priority routing.
• Live Chat: Available 24 hours a day, 7 days a week, via the VIP805 Platform.
• Response Time: Privacy and data-related queries are prioritised — we aim to acknowledge receipt within 24 hours and provide a substantive response within 30 calendar days.

For questions related to your gameplay account or responsible gambling tools, please also refer to our Responsible Gambling and FAQ pages for additional information and resources.